- Personal Data Responsible
Thurne is the Personal Data Responsible for the processing of your personal data and is responsible for such treatment in accordance with applicable law.
- When do we process your personal information?
3.1. In order for you to receive a quotation, proposal, purchase our goods or services or contact us for service or information, we must collect and process personal information about you.
3.2. Thurne collects and processes personal information about you when completing a purchase at Thurne, and shows interest by contacting Thurne, visiting an event such as a Thurne trade fair, or when you are in contact with Thurne.
3.3. Thurne also collects information about you as long as you are an active customer or if Thurne has warranty commitments to you. We collect purchase history, and what offers you have been interested in, by reading an email or clicking a link in a sendout.
- What personal data do we treat about you?
The personal information Thurne collects and treats about you is:
- Address to the Company
- Phone number and e-mail connected to the Company
- Information about your purchases and requests
- Why do we treat information about you?
Thurne treats your personal information for different purposes. Mainly, Thurne processes your personal information in order to:
- Comply with our obligations to you as a customer, such as execution of purchase orders, invoicing, and support;
- Enable general customer care and customer service, such as answering questions and correcting incorrect information;
- Manage the customer relationship and provide our services;
- Provide information and direct marketing, by mail, e-mail, and telephone regarding the products and services of Thurne;
- Provide relevant information and custom offers in newsletters as well as on the web;
- Improve our customer offerings, such as the development of services, products, and features;
- Prevent fraud and risk management; and
- Follow applicable legislation, such as accounting laws.
The data can also provide the basis for market and customer analyzes, market research, statistics, business tracking, and business and method development related to the purchase of goods and services.
- Reason for our processing of your personal data
6.1. Thurne bases the processing of your personal data on a number of legal bases. These are described in this section.
6.2. We process your personal information in order to fulfill the agreement with you as a customer, such as to make orders, and purchases, and to fulfill our obligations to you, such as warranty and service commitment. Based on this legal basis, we treat data such as your purchases, your interaction with Thurne, and your interest in our offerings and products in order to fulfill our commitment to providing you with personal offers.
6.3. In some cases, Thurne may have a legal obligation to process your personal information. This applies, for example, to the processing of personal data we perform in order to meet the requirements of the Accounting Act.
- Summary of our personal data processing
|Purpose||Legal basis||Categories of personal data||Shelf life|
|A. To administer, catalog, develop and deliver our goods and services as well as provide warranty & support||To complete contracts for purchase or rent as well as to provide service and spare parts during product life.||o Name, address, telephone number, and e-mail
o Geographic information
o Information about the purchased product
|As long as purchased the product is useful and in use and any future in need of service and spare parts are available. A customer has at any time the right to contact Thurne for deletion of all data and obtain confirmation.|
|B. To make sure that legal requirements are complied with, such as the Accounting Act||Legal obligation||o Name, address, telephone number, and e-mail
o Geographic information
|As long as we are required to store the data in accordance with applicable law|
|C. To market Thurne and goods and services by mail, e-mail, and telephone. Interest-weighting · Name, address, telephone number, and e-mail||Balancing of interests||o Name, address, telephone number, and e-mail
o Geographic information
|Five years after you last been active with Thurne. For example, by shopping with us or contacting us|
- Marketing and information
8.1. Thurne can process your personal information and which of our products, services and offers you have been interested in, which of our newsletters you interacted with and which of your events you have reported to, and details of your purchases, to provide you with offers we believe suits you and invites you to events we think you would like to go on.
8.2. You may object to the above processing of your personal information at any time and request that these be deleted. You can do this by calling Thurne at +46 8 5576 9300 or by e-mail to [email protected] When Thurne has received your notification, Thurne will stop processing your personal information for this purpose.
- How long do we save data about you?
- To who do we provide personal information?
Thurne will not disclose your personal information to third parties.
- The protection of your personal data
You should always feel confident when you submit your personal information to us. Thurne has therefore taken the security measures needed to protect your personal data from unauthorized access, change, and deletion. For example, all data is stored in a database that is protected by permission management and a firewall.
- Your rights
13.1. Thurne is responsible for processing your personal data in accordance with applicable legislation.
13.2. Thurne will, at your request or on its own initiative, correct, disassociate, delete or supplement any information that is found to be incorrect, incomplete, or misleading.
13.3. You are entitled to request:
13.3.1. Access to your personal information. This means that you are entitled to request a registry outline of the processing we conduct regarding your personal data. You are also entitled to receive a copy of the personal data being processed. You are entitled, once a calendar year, through a written application, to receive free of charge a registry extract from which personal data are registered about you, the purpose of the treatment, and to which recipient the information has been provided or to be disclosed. You also have the right to receive information on where the data has been retrieved if personal data have not been collected from you, the existence of automated decision making (including profiling) and the predicted period during which the data will be stored or the criteria used to determine this period. You also have the right to obtain information about your other rights listed in this paragraph in the registry extract.
13.3.2. Correction of your personal data. We will prompt you to correct the incorrect or incomplete information we process about you as quickly as possible.
13.3.3. Deletion of your personal data. This means that you are entitled to request that your personal data be removed if they are no longer necessary for the purpose for which they were collected. However, there may be legal requirements that we cannot immediately delete your personal data, for example, accounting and tax laws. We will then end the processing done for purposes other than complying with the legislation.
13.3.4. Restriction of treatment. This means that your personal information is marked so that it can only be processed for certain delimited purposes. For example, you may request a limitation when you consider your information incorrect and you have requested a correction under item 12.3 b). Meanwhile, the accuracy of the data is investigated, and their treatment will be limited.
13.4. Thurne will notify each recipient of the personal data provided in accordance with paragraph 10 above regarding any corrections or deletion of data, as well as limitations of processing of data.
13.5. You are entitled to data portability. It implies the right to, under certain conditions, extracts and transfers your personal data in a structured, widely used, and machine-readable format to another personally responsible person.
13.6. You are entitled to object to personal data processing performed on the basis of a balance of interest. If you object to such treatment, we will only continue treatment if there are legitimate reasons for treatment that weigh heavier than your interests.
13.7. If you do not wish to process your personal information for direct marketing, you are always entitled to object to such treatment by sending an email to [email protected] Once we have received your objection, we will cease processing your personal data for such marketing purposes.
13.8. You may submit any complaints regarding the processing of your personal data to the Data Inspectorate.
- Contact information
Thurne Teknik AB
Organization Number: 556262-5862
Lugnets Allé 1
120 65 Stockholm