Our core values are the cornerstones of the development of our company culture. They are regularly discussed and are the guidelines for our code of conduct. These core values described with four words: respect, openness, honesty and trust.
Understanding and the capacity for empathy are essential in actively fulfilling the core value of respect. Encounters with all individuals, as well as organizations and circumstances, should be based on their unique ideas, beliefs, cultures, personal situations, resources, values, priorities and objectives. The act of listening is therefore critical. Respect requires consideration and helpfulness. We must all be dedicated and patient in all situations in living up to our core value of respect.
We describe openness in four words: listening, communication, tolerance and possibilities. Listening means active listening – paying full attention and asking questions whenever something is unclear. Communicating involves the right, but also the duty, to share points of view and to be able to discuss different standpoints in a positive spirit. The combination of listening and communicating without judging is our definition of tolerance. Openness helps us to improve by being continuously prepared to evaluate the possibilities of alternative solutions and even criticism.
Self assurance, meaning a profound understanding on “who you are”, is the basis of honesty. To fully express oneself, and to give and take credit as well as criticism at all times and in all situations, we need individual courage. Honesty is also about being straightforward with respect to the opportunities and limitations of individuals and organizations. Clear and direct communication is essential in attaining the environment where honesty can thrive.
Expertise and long-term engagement are key factors for the Thurne team in gaining the trust of colleagues, customers and suppliers. Everyone should demonstrate active commitment in satisfying both personal and professional needs. This is achieved through good training and education, as well as genuine interest in the special needs of all. Reliability in regard to actions and correct information strengthen relationships and co-operation between all parties.